No waiting on payout day

How does Professorwins Casino verify an account?

Every licensed casino must confirm who you are, so Professorwins Casino runs a KYC check that normally closes within 52 hours.

Start verification

Licensed & AuditedGaming Control Board Curaçao OGL/2014/2563/740, independently tested by SIQ and eCOGRA since 2014.

Know the turnaround

Where your check stands

The six facts below answer the worry players raise most: how long the check will hold up a payout.

Reviewing party

Professorwins Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2014/2563/740

Typical turnaround

52 hours

Required by

Before your first withdrawal at the latest

Questions go to

[email protected]

Minimum age

18+

You are at step one

Before the queue, after the queue

Professorwins Casino keeps its cashier calm and its requests precise, so each file you send is read once.

The documents tab

Open your account area and look for the documents tab. A short list of required items sits there, and the counter tells you how many are still missing.

Your identity photo goes up first

Your identity photo goes up first. Check the whole document sits inside the frame, all four corners visible, with no glare across the face or the text.

Upload a recent bill

Follow it with a bill or bank letter from the last few months. Make sure your name and address read clearly, and that the page is not cropped at the edges.

After the upload

Wait for the review to close, usually inside 52 hours. Until then keep the cashier as it is and watch your inbox for a note from the verification team.

Three papers

Your file, ready to send

Professorwins Casino asks for the smallest set that a licence check allows, and nothing beyond it.

Photo ID

ConfirmsWho you are and your age

Must showFull page, valid, all four corners

Proof of address

ConfirmsWhere you live now

Must showYour name and address, dated within months

Payment card image

ConfirmsThe card on your account is yours

Must showFirst six and last four digits, rest hidden

Send the same paper again, done right

When a screenshot was sent. A saved screenshot carries none of the security detail the reviewer needs, so the picture is rejected. Photograph the paper itself in good light. Keep all four corners inside the frame.

Is my ID still valid? An identity card with an expiry date already gone tells the reviewer nothing current, so the check stops there. Upload the current card or passport instead. Check the expiry date before you shoot.

Stale address proof. A bill that sat in a drawer too long no longer shows where you live, so the address page comes back. Send a recent bill from a household utility. Match the address to your profile exactly.

A request you can answer calmly

A box on your screen asks where the money came from; the answer is licence OGL/2014/2563/740 from the Gaming Control Board Curaçao, whose rules require it. That is routine AML work, never a suggestion that you have done anything wrong.

Depending on your play, the review may ask for one or more of the following.

Recent payslips from your employer
Bank statements for the account used
A recent tax notice
Proof of a pension or benefit
Documents showing a property sale

No surprise requests

When will the casino ask me?

Read this the moment a request appears on screen, before you start guessing.

The moment you register

The sign-up screen sits in front of play, and the review confirms you are 18 or over with photo ID and a selfie holding it.

A mismatched address

When the name or address in your profile differs from the paper you sent, the reviewer must ask again until both agree.

Payout file review

A completed check is what the licence asks for before money leaves the account, so the first payout waits on the file.

When the sums jump

A payment far outside your usual pattern brings a question about source, and the review asks for papers that show where it came from.

Six quick replies

Settle the doubt before you send

Six plain replies covering privacy, timing, phone photos, name changes, deadlines and rejected files.

Is my ID photo kept private after I send it?+

Yes: your files travel over 128-bit SSL and sit with the team that handles checks, not with the games floor. Access stays limited to the staff who compare the document with your details. Privacy questions go to [email protected].

How long does a verification review take here?+

A completed review lands in about 52 hours once everything you sent is legible and matches. Queues grow at weekends, so a Friday upload can drift into the following week. Ask for a status update at [email protected], the address reserved for this check.

Do document photos taken on a mobile phone get accepted?+

Yes, when the whole card sits inside the frame and the number stays sharp. Glare across the digits and cropped corners cause most refusals. A selfie holding the ID is a separate request the casino may add.

My surname changed last year — will that hold up the check?+

Send the photo ID issued in your current name, an updated proof of address in that same name, and the record that links the two. The reviewer reads the names side by side on screen and closes the gap.

When will the casino ask me for these documents?+

The licence sets the limit at your first withdrawal, so nothing later than that. It can come sooner: at registration or at the first deposit. Clearing it early keeps the payout queue short.

What should I do if a document gets refused?+

Read the note attached to the rejection, then send a fresh copy of the same document with the fault fixed: sharper focus, all four corners, no flash. Replies go to [email protected]. A second refusal usually means the wrong type of paper was sent.