Stuck mid-session? Start here

You need help now — Professorwins Casino answers it

Reach live chat, e-mail or phone any hour of any day, because Professorwins Casino support runs 24 hours a day, 7 days a week.

Talk to support Trusted by 190,000+ players

Paid today

341,401 £

8,210 Playing now

Licensed & AuditedGaming Control Board Curaçao OGL/2014/2563/740, independently tested by SIQ and eCOGRA since 2014.

Fast WithdrawalsAverage payout processed in 10 minutes, up to £25,000 per transaction, £31M paid weekly.

Data Protected128-bit SSL encryption, BMM Testlabs ADR accreditation, secure payment routing across 13 methods.

Pick your route

When a session stalls and you want a person

Our habit is short answers from a real person, never a script read back to you.

Four minutes instead of four days

Chat suits anything urgent mid-session, from a stuck deposit to a bonus that will not apply, and a reply typically lands within four minutes.

Open the chat

What needs a paper trail?

Write to [email protected] with screenshots or statements, and you will normally have a reply within twenty-four hours.

Write to us

A voice, one minute away

When talking is easier, call +44 20 0609 4933 — our team runs on GMT and picks up in about one minute.

Call now

Mid-night in Manchester

Professorwins Casino support for players in the United Kingdom

Keep this to hand whenever a question about your UK account turns up overnight.

How to reach us

UK phone number+44 20 0609 4933

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

Supervisory authorityGaming Control Board Curaçao, OGL/2014/2563/740

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Four steps to a ruling

Where do you go when the reply falls short?

You get a written trail and a named next step instead of being left with a closed chat.

Not a chat, a record

Email [email protected] with your account email, the dates involved and what you want sorted. Keep the ticket number you receive back.

Will the answer really change?

An agent reads the case and replies with a decision, usually within one working day. Quoting their reference keeps every later message attached to the same file.

Who reviews it next?

Unhappy with that outcome? Ask for it to go to a supervisor by replying to the same thread, and set out the point you think was missed.

Professorwins Casino N.V. and its licence

Professorwins Casino N.V. is licensed by Gaming Control Board Curaçao under OGL/2014/2563/740, so an unresolved dispute can be taken there once our own route is finished.

Straight to the right desk

Your subject decides which address you need

After this table you will send one message to the desk that actually handles it.

Your account

General support questions[email protected]

Document checks and verification[email protected]

Your money

Deposits and withdrawals[email protected]

Everything else

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Professorwins Casino operator

Trading name, number and licence in one view

Puts a real company and licence behind the account you have just opened.

The company

Legal nameProfessorwins Casino N.V.

Company number328151 (Curaçao)

Registered addressDr. M.J. Hugenholtzweg, Willemstad

The licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2014/2563/740

Written contact

Support email[email protected]

Professorwins Casino asks for five things

Five details cover almost every question an agent will ask you.

Account email address
Payment method and last four digits
Transaction reference or date
Screenshot of the error or game
Password recovery email if locked out

Before the debt, after the doubt

Independent organisations, not the casino, help with gambling problems, and they answer players in the United Kingdom confidentially. GamCare, BeGambleAware and GAMSTOP each cover a different need, and none of them costs you anything.

GamCare. Free counselling and practical support for anyone in the United Kingdom whose gambling has become a problem.

BeGambleAware. Runs the national advice service and points players and families towards local treatment and self-help.

GAMSTOP. One registration blocks you from gambling sites, including Professorwins Casino, should willpower need a hand.

Timing your approach

You want an answer tonight

Removes the worry that nobody is awake when your withdrawal stalls at midnight.

Live chat

Chat opening hours24 hours a day, 7 days a week

Chat first replyfour minutes

Page time zoneGMT

E-mail

E-mail address[email protected]

E-mail replytwenty-four hours

Phone

Phone number+44 20 0609 4933

Phone waiting timeone minute

Before you ask

Ask once, or ask twice — here is the difference

Most worries about language, timing and verification are settled here before you open a chat.

trustWhat if I want to speak to someone in Finnish?+

Help is given in English, German, Finnish and Norwegian, so you can write in whichever of those you read most comfortably. An adviser replies in the same language you used when you made contact. Nothing is lost in translation on your account details.

trustWhere in my account do I shut it down?+

You will find the close option inside your account settings, where you confirm the request yourself. A closed account can usually be reopened by contacting support, and the cooling-off and self-exclusion tools in your account work differently. Choose carefully before you act.

trustWhat happens when I write at three in the morning?+

Nothing changes at night or at weekends: advisers answer 24 hours a day, seven days a week, in GMT. A live chat reply usually lands within four minutes and a phone call is typically picked up in one minute. E-mail takes up to twenty-four hours.

trustCan I check which regulator issued your licence?+

Professorwins Casino N.V. trades under a licence from the Gaming Control Board Curaçao, numbered OGL/2014/2563/740, and has done so since 2014. That regulator sits outside the United Kingdom, so disputes land there after our own process is finished.

trustWhat if the adviser says no and I disagree?+

Ask for the decision to be looked at again and give the reason you disagree with it. Still unhappy? Then send the details to [email protected] so the case is logged, and the next step is the Gaming Control Board Curaçao. Do not accept a no you think is wrong.

trustWhat happens while my ID is being checked?+

Documents are checked in around 52 hours once a full set arrives: photo ID, proof of address and an image of your payment card. Sending all three at the same time avoids a second wait. Verification finishes before a first withdrawal is released.

trustWhat if I cannot remember my login details?+

Your registered e-mail address is enough to start, plus your full name and date of birth if the adviser needs them. Support never asks for your password, and anyone who does is not us. Have the last payment amount to hand too.