By the end of this page you will know exactly how to reach your account from desktop or mobile, and what to do if the door will not open.
The worry that a check will spring a surprise on you is the one this removes.
Signed out by the browser, not the casino. Nobody enjoys the moment a page refreshes and the balance disappears behind a sign-in box again. Most surprise sign-outs come from the browser rather than the casino: closing every tab, clearing browsing data, running a cleanup tool, switching to a private window or restarting the machine will all end a session quietly and without a word. Learning that pattern is the prevention. If a sign-out ever looks unexplained, the activity record in your account shows what happened and when, which is far better than guessing. Keeping one browser for the casino, with the sign-in page bookmarked, makes the routine repeatable, and a saved password in a trusted manager removes the scramble at the door.
Standing at the cashier screen. Once inside, the screen that matters most is the cashier, where your balance sits beside a history of every deposit, wager and withdrawal, each with a reference you can quote to us. Limits live in the same place: deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion can be set without contacting anyone, and the change takes effect straight away. Bonus progress is shown separately, so you can see what is still tied to wagering and what has already cleared. When you want money out, the withdrawal request is started from here too, and it stays visible until it reaches your chosen payment method. Everything stays in pounds, so you never have to convert anything in your head.
Wide column first, thumb scroll after. One account covers both screens, so the details you chose at registration open the same place whether you sit at a laptop or hold a handset. What changes is the layout. On a computer the cashier and the game history sit side by side in a wide column, which suits comparing a deposit against the wagering on a bonus. On a phone those panels stack, one beneath the other, so a thumb scroll replaces the mouse. Both versions read from the same record, so a limit set in the morning on a desktop shows on the phone within moments of the next refresh, and a bonus already wagered needs no second look.
What is holding up the verification?. A forgotten password is the easiest thing on this page to fix. Click the reset link on the sign-in screen, and recovery instructions arrive at the email address you registered with; open them on a device you trust and set a new password there. If the message does not appear, look in the spam folder before trying again, because a second request can push the first one down the queue. Sometimes the block is not the password at all but an unfinished check: photo ID, proof of address and a payment card image may be requested, and our team works through them within fifty-two hours. Send clear, uncropped images in one go, and the wait is rarely longer than that.
What if my email address closes?. Your inbox is the master key here, because every recovery message lands there, so a session is easiest to lose by losing the email address behind it. If you change provider or your address is closed, tell us before it disappears, using live chat, email or the phone number at the foot of this page, and we will help you keep recovery working. Guard that inbox as carefully as the casino itself: a password kept only in your head is safer than one written beside the screen. Anything that looks like a recovery mail you did not request should be reported to us straight away, and then ignored. Small habits, kept up, mean a lost session stays a small inconvenience rather than a locked door.
Read moreThe fear that a failed sign-in means a lost account is what this block clears away.
Check the number yourself. When you sign in, traffic between your browser and the casino is wrapped in 128-bit SSL, which is why the padlock appears in the address bar. Behind that sits a licence issued by the Gaming Control Board Curaçao, number OGL/2014/2563/740, held by Professorwins Casino N.V. and registered at Dr. M.J. Hugenholtzweg, Willemstad. Independent testing from SIQ and eCOGRA checks the games themselves. Company number 328151 (Curaçao) is on the same paperwork, so every claim is easy to verify rather than take on trust.
A password nobody else holds. Nobody at the casino will ever ask for your password, in a chat, on the phone or by email, so treat any request for it as a warning rather than a favour. Keep it to yourself, and use the account area to change it whenever you want a fresh start. On a shared or work machine, sign out at the end rather than simply closing the window. Those three habits cost a minute and close the gaps a stranger would look for.
These are the small, common snags settled here so nothing keeps you from your account.
Live chat suits a stuck sign-in that needs a quick nudge, and a person is on the other end at any hour. Keep the email address tied to your account to hand and describe the exact screen where you stopped, so the reply comes fast.
Email is the channel for anything detailed — a verification question, an unexplained hold, documents to send. Write to [email protected] with your registered email and a clear account of the problem, and the team can pick it apart properly.
Before you make contact, gather the email address you registered with and a short list of the fixes you have already tried. Having those ready turns a back-and-forth into a single, useful exchange, whether you reach out by chat, email or phone.
This settles the worry about needing a separate app: the phone browser uses the account you already hold.
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